JEWELRY WARRANTY & REPAIR

At Sowell Jewelry, quality and craftsmanship is of our greatest concern. Our pieces are meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help.

All jewelry purchased within one year of the order date is eligible for a complimentary 1 time repair for any breakage caused by manufacturer defect. If your jewelry breaks due to normal wear and tear, we can still repair it for free within the first year, but you will be responsible for round trip shipping. Repairs needed after 1 year or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $25-40 range + $15 shipping each way). Sowell Jewelry reserves the right to charge fees for repairs using our professional discretion.

Packages originating in Hawaii or Alaska will require a $20 fee (each way) to cover an additional shipping surcharge. Please refer to our Jewelry Care for tips on how to keep your Sowell Jewelry in top-notch condition.

Please request a repair by emailing us at sowelljewelry@sowelljewelry.com. Be sure to enclose your Name, Address, Order Number, Phone Number and Reason for Repair. Be sure to include the photos of your damaged jewelry (all metal parts, stones, etc) before sending it back to us.