EASY RETURN + EXCHANGE

We want you to love every piece you purchase. If for any reason you’re not completely satisfied, please review our policy below:

Returns

• Full Refund:

If your jewelry is unworn and you return it within 14 days of your delivery date, we’re happy to offer a full refund to your original payment method.

• Store Credit:

Should you need to return your item after 14 days, we will provide you with store credit.

• Clearance are final sale.

How to Return:

• Log in to your account HERE to request a prepaid return label.

• If you use the prepaid label, please note a $6 shipping fee will be deducted from your refund.

• Alternatively, you are welcome to ship your item back using your own preferred method. Please note that the customer is responsible for any shipping fees in this case. We also recommend purchasing insurance for the return shipment to prevent loss or damage.

Please mail your return to the following address: 

Sowell Jewelry

4521 Campus Dr. #102

Irvine, CA 92612

Order#: ___

Exchanges

• If you’d prefer to exchange your item for another piece, simply let us know. Additional shipping fees may apply when choosing this option.

• Should you receive a faulty or defective item, we will cover the return shipping costs.

If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer service team. We’re here to help and ensure you have a positive experience with our brand.